Ignite Group

Privacy Policy

Last Updated: December 16, 2025

Ignite Group ("we," "our," or "us") is committed to protecting your privacy. This policy applies to the main website (igrp.app) and all software and services directly offered and controlled by Ignite Group.

By accessing, using, or purchasing any service or software from Ignite Group, you explicitly agree to the terms of this Privacy Policy.

1. Scope of Policy

This policy covers data collected when you use our official website or any Ignite Group software/product. For any third-party links or independent websites you visit, please refer to their separate privacy policies.

2. Information We Collect

• Personal Data: Information you provide voluntarily (name, email and payment details) during account creation, purchase, or support communication.
• Usage Data: Information automatically collected, including IP address, browser type, device information, and site interaction data.

3. How We Use Your Information

Your information is used strictly to process transactions, deliver and manage product licenses, ensure account security, improve our software's performance, and facilitate essential communication.

4. Disclosure & Third Parties

We do not sell your personal data. We share information only with necessary payment processors for completing transactions or when legally required by public authorities.

5. Data Security

We maintain robust technical and physical safeguards to protect your data. All sensitive information, including license details and payment tokens, is encrypted during transfer and storage.

If you have questions about this policy, please use the contact information provided. This policy may be updated periodically.

Terms and Conditions of Service

Updated: December 16, 2025

These Terms and Conditions ("Terms") govern your use of the website (igrp.app) and all software and services directly provided by Ignite Group.

By purchasing, downloading, accessing, or using any service or software provided by Ignite Group, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Scope of Terms and Third-Party Services

These Terms cover your use of the main Ignite Group website and our proprietary products (software licenses, utilities). Any independent third-party websites linked from our site are governed by their own separate terms. We are not responsible for the services or terms of any third party.

2. License Grant and Restrictions

• License: Purchase of our software grants you a non-exclusive, non-transferable license for the specified duration.
• Prohibited Actions: You must not reverse engineer, decompile, resell, or redistribute our software. Any violation will lead to immediate license termination.
• Termination: We reserve the right to immediately terminate your license and access for any breach of these Terms, including but not limited to unauthorized sharing or misuse.

3. Liability and Acceptable Use Policy (AUP)

• No Warranty: Our products are provided "as is." We do not guarantee error-free operation or uninterrupted service.
• AUP & User Risk: Any product is used entirely at your own risk. Ignite Group is not liable for any adverse actions, losses, or legal issues (such as account bans or suspensions by third parties) resulting from your use of the software. You assume all risk.
• Limitation of Liability: Ignite Group is not liable for indirect, incidental, or consequential damages arising from service use.

4. Governing Law

These Terms shall be governed and construed in accordance with the laws of India.

By continuing to access or use our Service, you confirm your acceptance of all current and future revised terms.

Refund & Cancellation Policy

Effective Date: December 16, 2025

This policy applies to all digital goods and services purchased directly from Ignite Group via payment gateways and is critical for chargeback compliance.

Due to the nature of digital goods, which cannot be returned, all sales are generally final. Refunds are limited strictly to the conditions outlined below.

1. Refund Eligibility (Digital Goods)

• Technical Failure: A full refund may be considered only if the software is proven to be completely non-functional on your system, and our technical support team is unable to provide a fix within 48 hours of initial contact. You must report the issue within 10 days of purchase.
• Non-Refundable Reasons: Refunds will not be issued for change of mind, incorrect product purchase, or a subsequent account ban or suspension from any third-party service (as you assume all risk), or failure to meet system requirements.
• License Activation: Once a license key has been activated, we are unable to process a refund.
• Chargebacks/Disputes: Filing a chargeback or payment dispute without first contacting our support team will lead to the immediate and permanent termination of all your associated licenses and services.

2. Subscription Cancellation Policy

• Cancellation: Recurring subscriptions can be canceled at any time via your service dashboard or by notifying our support team before the renewal date.
• Partial Refunds: Cancellation takes effect at the end of the current billing cycle. We do not provide refunds or credits for partial months or unused time.

3. Refund Request Procedure

To initiate a request:

• Email support@igrp.app with your Order ID, product name, and detailed technical issue description.
• You must provide all requested logs, screenshots, and system information needed for troubleshooting.

4. Compliance

All approved refunds are processed back to the original method of payment within 7-10 business days. This strict policy is maintained to comply with payment gateway regulations and protect our digital assets.

Contact Us

About Ignite Group

Ignite Group is a forward-thinking software development company dedicated to creating highly efficient, stable, and proprietary digital solutions. Since our founding in 2024, we have focused on markets requiring advanced technological safeguards and high performance.

Our Core Philosophy

We believe in delivering unparalleled reliability through meticulously engineered software. Our core mission is to empower users with tools that push the boundaries of performance and discretion.

Our team consists of expert developer's committed to innovation and providing a reliable experience for every user.